Frequently asked questions

Browse products, tap "Add to cart", then head to your cart to check out. Choose your delivery address and payment method, and you're done. You'll get an order confirmation right away.

Log in and go to Orders from your account menu. Each order shows its current status — pending, paid, processing, shipped, or delivered — so you always know where things stand.

Most deliveries within Ghana arrive in 1–5 business days, depending on the seller's location and your region. You'll see estimated delivery details on each product page and in your order confirmation.

Reach out to the seller directly through your order page first. If you can't resolve it, contact us via the Contact page and we'll step in to help.

Contact the seller within 48 hours of delivery with photos. If the seller doesn't resolve it, we'll mediate. Your protection matters to us.

We accept mobile money (MTN, Vodafone, AirtelTigo) and card payments through Paystack — Ghana's trusted payment processor. All transactions are encrypted and secure.

Yes. We use Paystack, which is PCI-compliant and bank-grade encrypted. We never store your card or mobile money details on our servers.

Some sellers offer cash on delivery — you pay when the product arrives at your doorstep. Look for the COD badge on product pages to find these items.

Yes, all prices are displayed in Ghana Cedis (GHS). What you see is what you pay, plus any applicable delivery fee shown at checkout.

Yes. At checkout, choose pickup instead of delivery and you'll collect your order from the seller directly — no delivery fee is added.

Click "Open a store" from the homepage or your account menu. Fill in your store details and submit for review. Approval usually takes about one business day.

Our launch rate is a flat 5% on every product, across all categories — kept simple and fair while EraVenda is new to the public. This may be revised later, with at least 30 days' notice, and no category rate will ever exceed 10%. There are no upfront fees or monthly charges.

Funds from completed orders go to your store balance. You can request a payout to your mobile money or bank account from the seller dashboard at any time.

Absolutely. You can apply to offer professional services (repairs, tutoring, cleaning, etc.) alongside or instead of products. Head to the Handyman Hub and click "Join as a Handyman."

Browse available professionals on the Handyman Hub page, pick one that fits your needs, and submit a booking request with details about the job. The professional will review and respond to you.

Go to the Handyman Hub and click "Join as a Handyman." Fill in your qualifications, experience, and upload any relevant documents. Once approved, you'll appear in the marketplace.

The professional reviews your request and may reach out for more details or to schedule a time. You'll be notified of their response via your account.

Yes — after a completed booking, you'll be able to rate and review the professional. Your feedback helps other customers make informed choices.

Go to the login page and click "Forgot your password?" We'll send a reset link to your email. The link expires after a short time for security.

Log in and go to your Account page. From there you can update your name, phone number, avatar, and manage your delivery addresses.

Yes. We use industry-standard encryption and never share your personal data with other users. Sellers only see what's needed to fulfil your order.

Contact us through the Contact page and we'll process your account deletion. Please note that active orders must be completed before we can remove your account.